Why join ezyCollect

We believe that the greatest resources in business are our people, our dreams and ambition. We believe that businesses deserve to be paid on time. We believe that being paid on time helps businesses to survive, then thrive. Our purpose is to put smart technology in the hands of ambitious businesses, so they have the cash and confidence to manifest their dreams. Our SaaS based accounts receivable solution compliments accounting software, like MYOB or Xero, Netsuite to automate the process of getting paid.

Customer Success Specialist

We are currently looking for a customer success specialist  that wants to be a part and be involved in growing a successful SAAS business. The CS specialist will delight customers with a superb customer experience and will work with a close knit team based in the Philippines as well as the head office in Sydney. You will be the trusted advisor and advocate for the customer, leading them on the pathway to success.

  •        Manage the lifecycle of customers to ensure they have an exceptional customer experience with ezyCollect
  •        Drive adoption, full utilisation and success of customers to ensure they renew
  •        Work with customers to understand business outcomes they are looking to achieve
  •        Build plans with customers and take proactive steps to ensure they achieve those outcomes
  •        Build superb customer relationships across your portfolio
  •        Work closely with on-boarding CS and sales to ensure customers have a delightful experience during early stages of adoption
  •        Identify opportunities for further expansion of the account – new services and solutions which could be helpful for their business
  •        Work closely with technical team to ensure timely resolution of any issues the customer is experience
  •        Be an expert in our product, updating customers on new features and educating them on areas where they could get more value  
  •        As we scale the business, identify opportunities to improve processes and do things more efficiently

Role requirements

  • At least 1 year experience working with SAAS company and/or offshore companies  
  • Above average English communication skills (both written and oral)
  • Sales and  training experience and dealing with international customers
  • Good adaptive skills and versatile
  • Experience with software tools like CRM, online accounting software like Xero or MYOB  will be advantageous

What we need from you

  • Provide customer support through email correspondences and other communication channels
  • Get high satisfaction from seeing customers improve their business and achieve outcomes
  • Accomplish documentation and recording of all customer related details in the company’s CRM and other productive apps
  • Adept in managing a high-volume portfolio of accounts and planning your time appropriately
  • Administration task related
  • Super customer focused – you’re someone who loves going above and beyond to create an awesome experience for clients
  • Great communicator with a high level of customer empathy
  • Able to work cross functionally – tech team, sales, marketing, leadership team etc
  • Give work your all, make an impact but have fun doing it

On offer

  • Opportunity to help us shape the business in APAC – we are poised for hypergrowth and want to invest in people who can grow with us
  • Work closely with founders and executive team on business growth
  • Equity options based on performance
  • Exciting product roadmap focused on data analytics in the finance eco-system
  • Work with passionate, entrepreneurial team where you’ll be valued for your contribution – not as a number on a dashboard 😊

How to Apply

Please submit your updated resume with cover letter showcasing your skills and experiences and how it matches to the required role also quickly tell us why you want to work at ezyCollect  

Complete application should be submitted to jobs@ezycollect.com.au

This is a full time role, based in the Philippines (Office will be located in Alabang) and be able to work during Australian business hours.

When you join ezyCollect, you become a part of our fabric. You become part of a team that aims to punch above its weight everyday. Our customers, partners, and colleagues trust us to do what is right; to do what it takes to help; to always better ourselves and our products; to strive be the best versions of ourselves; and to be passionate about what we do because we believe in what we do.

Apply here: