Who we are

We believe that the greatest resources in business are dreams and ambition. We believe that ambitious businesses deserve to be paid on time. We believe that being paid on time helps businesses to survive then thrive. Our purpose is to put smart technology in the hands of ambitious businesses, so they have the cash and confidence to manifest their dreams. Our SaaS based accounts receivable solution compliments MYOB or Xero accounting software to automate the process of getting paid.

Opportunity

  • Manage the lifecycle of customers to ensure they have an exceptional customer experience with ezyCollect
  • Drive adoption, full utilisation and success of customers to ensure they renew
  • Work with customers to understand business outcomes they are looking to achieve
  • Build plans with customers and take proactive steps to ensure they achieve those outcomes
  • Build superb customer relationships across your portfolio
  • Work closely with on-boarding CS and sales to ensure customers have a delightful experience during early stages of adoption
  • Identify opportunities for further expansion of the account – new services and solutions which could be helpful for their business
  • Work closely with technical team to ensure timely resolution of any issues the customer is experience
  • Be the trusted advisor and advocate for the customer, leading them on the pathway to success
  • Be an expert in our product, updating customers on new features and educating them on areas where they could get more value
  • As we scale the business, identify opportunities to improve processes and do things more efficiently

What we’re looking for

  • 2-3 years’ experience within customer success or account management (preferably within a SaaS environment)
  • Adept in managing a high-volume portfolio of accounts and planning your time appropriately
  • Super customer focused – you’re someone who loves going above and beyond to create an awesome experience for clients
  • Great communicator with a high level of customer empathy
  • Get high satisfaction from seeing customers improve their business and achieve outcomes
  • Able to work cross functionally – tech team, sales, marketing, leadership team etc
  • Give work your all, make an impact but have fun doing it!

On offer

  • Opportunity to help us shape the business in APAC – we are poised for hypergrowth and want to invest in people who can grow with us
  • Work closely with founders and executive team on business growth
  • Equity options based on performance
  • Exciting product roadmap focused on data analytics in the finance eco-system
  • Work with passionate, entrepreneurial team where you’ll valued for your contribution – not as a number on a dashboard

Apply here: