Customer Success Specialist – Philippines

Why Ezycollect

We believe that the greatest resources in business are dreams and ambition. We believe that ambitious businesses deserve to be paid on time. We believe that being paid on time helps businesses to survive then thrive. Our purpose is to put smart technology in the hands of ambitious businesses, so they have the cash and confidence to manifest their dreams. Our SaaS based accounts receivable solution compliments MYOB or Xero accounting software to automate the process of getting paid.

Customer Success Specialist

We are currently looking for a customer success specialist that wants to be a part and be involved in growing a successful SaaS business. The CS specialist will delight customers with a superb customer experience and will work with a close knit team based in the Philippines as well as the head office in Sydney. You will be the trusted advisor and advocate for the customer, leading them on the pathway to success.

This is a full time role, based in the Philippines (office in Alabang) and you will be working during Australian business hours.

Who you are

  • You like to provide customer support through email correspondences and other communication channels
  • You get high satisfaction from seeing customers improve their business and achieve outcomes
  • You easily adapt in managing a high-volume portfolio of accounts and planning your time appropriately
  • Administration task related
  • You are super customer focused – you’re someone who loves going above and beyond to create an awesome experience for clients
  • You are a great communicator with a high level of customer empathy
  • You are able to work cross functionally – tech team, sales, marketing, leadership team etc
  • You give work your all, make an impact but have fun doing so

Role requirements

● A minimum of 2 years experience in a high velocity customer success / customer support position
● At least 1 year experience working with a SaaS company and/or offshore companies
● Above average English communication skills (both written and oral)
● Sales and training experience and dealing with international customers
● Good adaptive skills and versatile
● Experience with software tools like CRM (ideally Hubspot), Confluence, Trello etc.
● Experience with online accounting software like Xero or MYOB will be advantageous

What you’ll be doing

● Manage the lifecycle of customers to ensure they have an exceptional customer experience with ezyCollect
● Drive adoption, full utilisation and success of customers to ensure they renew
● Work with customers to understand business outcomes they are looking to achieve
● Build plans with customers and take proactive steps to ensure they achieve those outcomes
● Build superb customer relationships across your portfolio
● Work closely with onboarding CS and sales to ensure customers have a delightful experience during early stages of adoption
● Identify opportunities for further expansion of the account – new services and solutions which could be helpful for their business
● Work closely with technical team to ensure timely resolution of any issues the customer is experience
● Accomplish documentation and recording of all customer related details in the company’s CRM and other productive apps
● Be an expert in our product, updating customers on new features and educating them on areas where they could get more value
● As we scale the business, identify opportunities to improve processes and do things more efficiently

On Offer

● There is an immense opportunity for the right candidate to grow together with the company and help shape the future of ezyCollect
● Being part of a passionate, entrepreneurial team where you’ll be valued for your contribution
● Dedicated training and coaching to help facilitate your career growth
● Insight/access into multiple facets of the business, giving a unique level of experience
● Laptop, headset, equipment and mobile provided
● Annual training budget provided

Apply Now

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