What is ezyCollect generally used for?

ezyCollect is generally deployed to improve the efficiency of the accounts receivable process. As credit control and collections efficiency improves, businesses get paid faster and there is more cash available as working capital. ezyCollect streamlines a traditionally complex function and helps the accounts team to consolidate their tasks in one single source of truth.

What types of businesses use ezyCollect?

Cashflow-critical businesses use ezyCollect. Growing businesses that issue a high volume of invoices use ezyCollect. ezyCollect is popular in the following industries: manufacturing, wholesale distribution, construction, business services, advertising and media. Small-to-midsize businesses, including family businesses, choose ezyCollect to lighten the load on a busy accounts receivable team.

Is ezyCollect a debt collection agency?

ezyCollect is not a debt collection agency. In the ezyCollect application, you can click to send a demand letter via our third-party partners in debt collection. Our debt collection partners will get a concise history of your collection efforts as logged in ezyCollect.

What’s the ezyCollect difference?

ezyCollect was founded by a Chartered Accountant, a wholesale distributor and a customer success specialist. With ezyCollect, you get a platform built on the back of hard-won expertise. ezyCollect combines smart technology with the best practices of accounts receivable management, credit control and customer care.

What are the most popular features of the software?
ezyCollect is well-used for its:

    • Searchable debtor CRM
    • Automated reminder workflow
    • Automated monthly statements
    • Customisable communication templates
    • Online payments portal for customer self-service
    • Integrated debt collection, legal and financial services.

For a full list of features, please request a Features Data Sheet via sales@ezycollect.com.au

Does ezyCollect communicate with my customers?

All the customer communications that you automate or send manually via ezyCollect will be sent from a verified email address from your company e.g. accounts.receivable@<yourcompany.com>. Our servers in Amazon Web Services will deliver the email on your behalf. ezyCollect gives you the flexibility to customise our templates and add your branding so your customer recognises that the communication is from you.

I have some customers I want to exclude from automation. Can ezyCollect handle that?

Yes. ezyCollect allows you to exclude customers from entering the automated communication schedule. Their invoices will still be tracked and their payer performance monitored. You can also pause customers. For example, you can pause your automated communications to your customer during their extended periods of closure.

Can I just use ezyCollect for its online payments portal?

Yes. If your customers pay promptly, you can further improve their payables experience by installing our online payments portal, Simplypaid. It’s free to install.

Where is ezyCollect’s head office?

ezyCollect is an Australian company with most of its staff based in the head office in Sydney.

What applications can I integrate with ezyCollect?

You can integrate your accounting software or ERP with ezyCollect to upgrade your online accounts receivable capabilities. Ask us about integrating other applications not listed on the site – we’re pretty capable!

Is my data safe?

Data security is a top priority at ezyCollect. Our services are hosted in the world-class cloud service provider Amazon Web Services, which is protected by 24-hour surveillance. All your data will be encrypted during transit and while it’s resting in our secure databases. Our application is always up-to-date with the latest security patches.

Which plan is right for my business?

Choose a plan based on your number of debtors and the number of people within your business who will be using the system. Contact our sales team to discuss the right plan for you: sales@ezycollect.com.au

Can I change my plan at any time?

Yes, ezyCollect is a pay-as-you-go service. You can upgrade as you grow, downgrade if you need, or cancel at any time. Just email us at customersuccess@ezycollect.com.au to change plans.

Can I try ezyCollect for free?

We hope you do! ezyCollect offers a free 14-day trial when you integrate ezyCollect with your cloud accounting software. Please contact us to arrange your free trial: sales@ezycollect.com.au

Do you have any contracts or cancellation fees?

If you cancel, you will no longer be billed. If you choose to pay annually, you will be refunded any prepaid fees on conclusion of a 30-day notice period.

Are your prices in Australian dollars?

Yes, all prices quoted on the ezyCollect website are in Australian dollars. Please contact us on sales@ezycollect.com.au to get the right pricing for you.

Can ezyCollect accept online payments in any currency?

You can use ezyCollect from anywhere in the world. If you want to use ezyCollect’s online payment feature, it can currently collect payments in AUD and NZD.

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