This Privacy Policy has been superseded.



1.1 ezyCollect Pty Ltd (ACN 156 330 371) trading as ezyCollect (“ezyCollect”) is committed to keeping your information safe and secure in accordance with the Privacy Act 1988 (Cth) (the “Privacy Act”) and the Australian Privacy Principles contained therein. By engaging ezyCollect’s services, you are giving consent to ezyCollect for the use of your private information in the manner set out in this Privacy Policy.


2.1 ezyCollect may collect and use the following kinds of information:

(a) information about your use of the website and the cloud based application found on our website at or any of its associated domains (the “Website”) (including browser type; version and language; operating system; pages viewed while browsing the Website; page access times; and referring Website address); and

(b) information about your personal details (including name; phone contact details; address information; email; username; password; and debt management information).

2.2 Information about your personal details may be collected from you in a variety of ways, including but not limited to: when you interact with the Website electronically or in person; when you access the Website; via the internet; and when ezyCollect provides services to you.


3.1 ezyCollect may use your personal information:

(a) to enable your access to the Website;

(b) to track usage and measure traffic statistics of the Website;

(c) to supply to you the services that you purchase or request as a customer;

(d) to receive and/or access information from third party providers for the provision of our services to you;

(e) to contact you regarding your use of the services or services offered by ezyCollect;

(f) to contact you in relation to comments, complaints, enquiries or dispute resolution;

(g) to collect payments from you;

(h) to communicate with third party providers or associate parties with respect to the provision of the services

(i) for marketing purposes; and

(j) to send you marketing communications.

3.2 ezyCollect will not disclose personal information about you to third parties, unless:

(a) it is required, incidental or otherwise related to the primary purpose of providing services to you; and

(b) ezyCollect has obtained your consent, in writing, to the same.

3.3 ezyCollect, in its sole discretion, may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.


4.1 It is important that you advise ezyCollect of changes to your personal information that you have provided to ezyCollect as it is essential that your personal information is accurate, complete, and up-to-date in order for ezyCollect to provide services to you.

4.2 ezyCollect uses reasonable technical precautions and has implemented business processes to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. However ezyCollect is not liable for any unauthorised access to this information.

4.3 ezyCollect will take all reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for the purposes of providing our services to you and where ezyCollect is not required to retain that information by law.

4.4Â We may use the Google Remarketing feature in AdWords which allows Us to reach people who have previously visited our website. This means that Google may show Our ads on sites that you access across the Internet as well as using cookies to serve ads based on your past visits to our website:

4.4.1   You have the option to opt out of Google’s use of cookies by visiting the Google advertising opt-out page found at

4.4.2   Or you may opt-out of third party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page found at


5.1 As a potential customer, you are responsible to ensure that the information you provide to ezyCollect is accurate, complete and up-to-date.

5.2 By request, you may contact ezyCollect and ask to know what sort of personal information is held about you, for what purposes, and how it is collected, held, used and disclosed.

5.3 By request, you may access your personal information by contacting ezyCollect at ezyCollect reserves the right to charge a reasonable administration fee for this access.

5.4 ezyCollect, in its sole discretion, may consider that there is a sound reason under the Privacy Act, Freedom of Information Act or other relevant law to withhold personal information, or not make the requested changes.


6.1 You acknowledge that ezyCollect retains, collects and maintains your personal information for statistical analysis purposes (for internal use only). You agree that ezyCollect may share, distribute and/or transfer information which you have provided to ezyCollect to third parties, after that information has been de-identified.


7.1 ezyCollect’s servers may be situated outside of Australia and therefore, your personal information may be transferred and stored in foreign jurisdictions. You agree that Ezycollect may transfer your information into foreign jurisdictions for the purposes of providing you with the Services. In addition to the above, ezyCollect will transfer personal information to someone who is in a foreign country where:

(a) ezyCollect reasonably believes that the recipient of the information is subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are substantially similar to the Australian Privacy Principles;

(b) the individual consents to the transfer;

(c) the transfer is necessary for the performance of a contract between you and ezyCollect, or for the implementation of pre-contractual measures taken in response to your request;

(d) the transfer is necessary for the conclusion or performance of a contract concluded in your interest between ezyCollect and a third party;

(e) all of the following apply:

(i) the transfer is for your benefit;

(ii) it is impracticable to obtain the your consent to that transfer; and

(iii) if it were practicable to obtain such consent, you would be likely to give it; or

(f) ezyCollect has taken reasonable steps to ensure that the information which it has transferred will not be held, used or disclosed by the recipient of the information inconsistently with the National Privacy Principles.


8.1 Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

8.2 Sensitive information will be used by ezyCollect only for the primary purpose for which it was obtained; for a secondary purpose that is directly related to the primary purpose; with your consent; or where required or authorised by law.


9.1 As a valuable customer, if you have any complaints in relation to this Privacy Policy or privacy practice, please feel free to contact ezyCollect of your complaints to

9.2 A complaint should identify whether it is about:

(a) the collection of personal information;

(b) the use of personal information;

(c) the disclosure of personal information;

(d) the security or storage of personal information;

(e) the accuracy of personal information;

(f) a refusal to give complaint access to or find out about their personal information; or

(g) a refusal to change or delete personal information .

9.3 ezyCollect values your opinions and takes complaints very seriously. Upon receiving written notice of your complaint about privacy, ezyCollect will respond quickly to advise you of the outcome following its enquiring into the same. You will also be invited to respond to its outcome. If a response is received, ezyCollect will assess it and advise if it has changed its view. If you are unsatisfied with the final outcome, ezyCollect will advise further options including, if appropriate, making a complaint with the Office of the Australian Information Commissioner.


10.1 No partnership or agency
Nothing contained or implied in this Privacy Policy will create or constitute, or be deemed to create or constitute, a partnership between you and ezyCollect. A party must not act, represent or hold itself out as having authority to act as the agent of the other party or in any way bind or commit the other parties to any obligation.

10.2 Waivers
In limited circumstances, ezyCollect may allow you to waive application of this Privacy Policy. A waiver of this Privacy Policy must be in writing and signed by ezyCollect. ezyCollect anticipates that the waiver of this Privacy Policy would only be in exceptional circumstances, and ezyCollect encourages that you consider the circumstances leading to the waiver request prior to submitting such a request.

10.3 Governing Law & Jurisdiction
This Privacy Policy is governed by the laws of New South Wales, Australia. In the event of any dispute arising out of or in connection with this Privacy Policy, you agree that the exclusive venue for resolving any dispute shall be Sydney, Australia.


11.1 This Privacy Policy is available online via by clicking the “Privacy Policy” link located at the bottom of the Website. ezyCollect reserves the right to modify or amend this Privacy Policy at any time and for any reason, without notification.

11.2 ezyCollect updates this Privacy Policy from time to time by posting a new version on its Website. You shall be taken to agree to the Privacy Policy from the time the new policy is posted on its Website.

11.3 This policy was last modified on 27 November 2014.


12.1 Please contact ezyCollect if you have any questions regarding this Privacy Policy.